Our collection solutions were built on leveraging and partnership with government-owned and private-owned companies, FinTech/service provider, as well as individuals to proffer unique collection solutions for our customers.

These are collection services rendered to the Federal and State Government. They include:

  • FIRS (Educational Tax, Company Income Tax, Withholding Tax, Stamp duties, Value Added Tax e.t.c).
  • Treasury Single Account collections
  • Federal Inland Revenue Service (FIRS)Collections: This includes FIRS payments like:
  • Capital Gain Tax (CGT) 
  • Companies Income Tax (CIT)
  • Personal Income Tax (PIT)
  • Value Added Tax (VAT) etc.
  • Pay as you earn (PAYE)
  • Withholding tax (WHT)
  • Nigerian Customs Service (NCS)
  • Nigerian Export Supervision Scheme (NESS)
  • Miscellaneous payments
  • Pay As You Earn (PAYE)
  • Fines and Fees
  • Licenses and other Taxes

These are collection services rendered to Private Organization. They include:

  • Electricity Disco Companies (IKEDC, IBEDC etc)
  • FMCG (Flourmill, BUA, Dangote, Lafarge)
  • Airlines (Airpeace, Emirate, Ibom)
  • Betting Companies (Bet9ja, Betking)
  • Telecommunication (Airtel)
  • Financial Services
  • Oil & Gas Companies (IDL, AA Rano, Eterna)
  • Utilities (Startimes, DSTV)

These are collection services rendered to Associations, Examination bodies, Professional Bodies and other private organizations. Most times it involves the development of bespoke solutions to address the specific collection request of the Organization. They include:

  • Examination Bodies: WAEC, NECO, JAMB, GCE e.t.c
  • Vehicle Registration: Autoreg, AutoInsure and Hackney permit
  • Professional Bodies: ICAN, CIPM, CIBN, ANAN etc.
  • Subscriptions: DSTV, Startimes, Discos, etc.

Collection Services

 Our solution has the following benefits:

  • Easy and seamless multiple collection system.
  • Reduced costs and streamlined Cash Management (collections).
  • Robust platforms for monitoring and viewing all payment for transactions, online in real-time.
  • Effective and simplified end-to-end reconciliation and accountability.

See some of our collections platforms below:

This is a solution, that enables the customers either go to a bank branch or via digital channel to make payment. Payments can be received from your customers from any Bank, MFBs, Agent and across all channels, in real-time, with extra information of who is paying and what is being paid for

 Benefits of e-BillsPay

  • Ability for the end users to make payment from any bank branch and channel, thereby enabling payments beyond Polaris Bank account holders.
  • Online real-time credit of payment.
  • Enhanced Dashboard portal that provides insight into the State’s business.
  • Instant receipt of payment into the designated account irrespective of the bank (in Nigeria) where the payment was made from.
  • Provision of a reconciliation and reporting portal for the State.
  • Inclusion of extra information of who is paying and what is being paid for.
  • Applicable transaction fee of N100 per transaction borne by the payer.
  • Instant notification for successful payments (to both payers and the state)
  • Little to no chargeback or dispute issues as transactions are processed seamlessly.
  • Supports large transaction inflows to a designated account.

Features of e-BillsPay

  • On-Line Real-Time transaction reporting
    Payments can be made to any Biller as long as the Biller is signed onto the NIBSS eBillPay service and with the assurance that the Biller would receive value in real time mode.
  • Inter-Bank in nature
    This service leverages the NIBSS Instant Payment (NIP) platform that all banks have connected to. As a result of this, there is seamless and straight-through processing from the initiation point to the beneficiary.
  • Based on Bank Account Numbers (Non – Card)
    Unlike other payment services that require the use of cards, NIBSS eBillsPay is based on Account numbers of bank customers.
  • Authentication is done by Sending Bank
    By virtue of the Sending Bank being the source of transactions, authentication (determining that the customer is who he claims he is) is done by the Sending Bank.
  • Biller Notification
    The service provides a means of notifying Billers of payments made by customers via SMS or online real-time using the NIBSS Payment Gateway.


  • Set up fee: Nil


A Biller (“The Customer”) will need to provide the following:

  • A duly executed NIBSS e-Bills Pay Application form
  • The NIBSS e-BillsPay Agreement
  • A letter specifying any customization requirement. (Optional).


All transactions originate from the sender’s bank and terminate at biller’s bank. The flows are as follows:

  1. A customer walks into any branch of his bank(s) and requests for NIBSS e-BillsPay service.
  2. The customer can either pay using cash, transfer or same banks Draft/Cheque.
  3. The Branch Teller performs the required customer authentication check.
  4. Tellers Selects the Biller/Merchant from the list of signed-up Billers.
  5. Biller/Merchant’s unique form is displayed for the Teller to fill.
  6. Customer is debited by his bank.
  7. A credit request is originated and sent via NIBSS Instant Payments (NIP) to the Biller/Merchant’s bank account.
  8. For billers with billing system, biller’s account is automatically notified and updated. For billers/Merchants without billing system, alerts (SMS or email) are generated and sent to such Billers/Merchants.

It is one of the most convenient ways to make payments. It delivers efficient and secure payment processing to any Nigerian Bank of your choice and enables the receipt of all types of payment.

Benefit of Paydirect

  • Consolidated view of all payments made.
  • Paydirect delivers efficient and secure payment processing to any Nigerian bank account of your choice, and enables you receive all kinds of payments at any of the Nigerian Banks on the Interswitch network.
  • Multiple Payment Channels (Bank Branch, ATMs, POS, Internet)
  • Online Real-time Access to report, Access to payment and channel report
  • Instant receipt of payment into the designated account irrespective of the bank (in Nigeria) where the payment was made from.
  • Provision of a reconciliation and reporting portal for the customer.
  • Inclusion of extra information of who is paying and what is being paid for.
  • Applicable transaction fee of N100 per transaction borne by the payer.
  • Instant notification for successful payments (to both payers and Biller)
  • Little to no chargeback or dispute issues as transactions are processed seamlessly.
  • Supports large transaction inflows to a designated account.

Features of Paydirect

  • Multiple Payment Methods: Cash, Cheque, Cards, Transfer Orders
  • Consolidated View of all payments made irrespective of channel
  • Multiple Channels: Bank Branch, ATMs, Point of Sale Terminals, Mobile Phones, Internet, Agent location
  • Online Real-time Access To Reports
  • Payment Reconciliation and Monitoring
  • Back-end Integration to Corporates ERP/Billing System


  • Bank Branch
  • Agent Network
  • ATM
  • Quick teller Web & Mobile


  • The merchant will be listed as a biller on Quickteller and will be assessible via web, mobile and ATM
  • The merchant by extension can be assessible via other banks mobile apps and internet banking (Commercial banks, Microfinance banks and OFI’s)
  • The merchant’s customers can visit any commercial bank or Interswitch paypoint agent to perform cash transactions ▪ Multiple payment items can be included for different products
  • Customer validation is enabled on all access channels
  • The merchant will have access to log into a reporting portal to view all payments on the site ▪ Verve, MasterCard, and VISA Cards are acceptable payment cards.

This is a fast and secured contactless e-payment solution that allows the customers make payment easily at a designated location/ spot, with instant credit into the account without the use of ATM cards or POS machines.

Benefits of NQR

  • Instant value/credit to the Merchant’s (Customer) Polaris Bank Account for all transactions done.
  • Zero cost of on-boarding for the Merchant’s (Customer) and the payer.
  • Any data which is transferred via NQR codes is encrypted thus making the payment foolproof and secure.
  • Instant payment, notification and receipt to the Merchants and its customer.
  • Elimination of network issues experienced on POS terminals or paper challenges.
  • Lower transaction fees across the various price bands.
  • There is no need for the purchase or acquisition of a POS terminal.
  • Little to no chargeback or dispute issues as transactions are processed seamlessly.
  • A reconciliation and reporting portal for the Merchant (Customer)
  • Eliminate overall cost of handling cash and risk of cash related crimes

Features of NQR

  • API-driven and provides local and global interoperability.
  • Effortless Merchant Onboarding (Single & Bulk Upload)
  • Real time Merchant & Sub-merchant notification.
  • Provides Instant Value to Merchants.
  • Centralized QR Code Management System.


  • Mobile & Internet Banking, POS & ATM
  • USSD
  • Web and internet platforms
  • Agent and third party channels

   Process Flow

  • The organization displays the NQR Code at any suitable interface: as displayed below.
  • To make payment, the customer logs into his/her mobile app, select (N)QR payment and scan the NQR code as displayed
  • The customer input PIN and proceed to conclude the payment.
  • The transaction is completed with instant credit to the customer. Transaction alert is sent to both Merchant and customer


Transaction Amounts

Applicable Fees

Below N250

N0.50k flat

N250 to N999.99

N1.00k flat

N1,000 to N4,999.99

N5.00k flat

N5000 and above

N25.00k flat

This is a payment solution that helps individuals and businesses make and receive payment, pay bills and manage their finances across multiple banks.

Benefits of Remita

  • Unlimited number of collection items
  • Online real-time credit of payment and Real time transaction report
  • Single or bulk settlement
  • Multi-device platform lets you view all your bank balances – from different banks – on a single screen, easily transfer money to one or more beneficiaries, pay bills, view detailed transaction reports on-the-go.
  • Payers can print the invoice or note the RRR for processing at any branch of any commercial bank nationwide on Remita
  • Remita also allows businesses to conveniently receive payments from customers in a faster manner, through nine different channels, including the Remita Mobile App and Website, Internet Banking, Point of Sales (PoS) Terminals, Debit/Credit Cards, Merchant’s Website, Bank Branches, Mobile Wallets and Standing Order/Direct Debit.

Features of Remita

  • Integration to portal and merchant application
  • Data validation service
  • Settlement is processed same day into merchants’ settlement account in any Commercial bank
  • Data Encryption: Remita merchant collection uses advanced encryption techniques to protect sensitive customer and business data, ensuring secured transactions.
  • Fraud Detection: Robust fraud detention mechanisms are in place to identify and prevent fraudulent activities, providing business and customers with peace of mind.
  • Compliance: Remita Merchant Collection complies with the highest industry standards and regulations, ensuring the security and privacy of customer information.

   Process Flow

  • Sign up via www.remita.net
  • Add Bank accounts
  • Set up collection’s services/Integrate into Merchants’ portal
  • Activate payment gateway
  • Start receiving payments for Goods and Services


  • Remita Merchant Collection service is supported by a plethora of payment channels which gives payers options to process payments to merchants at their convenience:
  • Card Payment
  • Bank Branch
  • Pay with Transfer
  • eNaira
  • Remita
  • Wallet
  • Phone Number
  • Internet Banking
  • Bank Account

This is an inbuilt online real-time electronic collection platform for Polaris Bank that facilitates collections across all POLARIS bank branches nationwide.

This platform is fully scalable and can be customized to the need of your organization in terms of reporting and receipt. Also, payments made at bank synchronizes with a central transaction-reporting portal where organizations can view reports and ascertain payments made.

It provides accurate information needed for the state as it pertains to what Payment was made, who paid, where it was paid, when it was paid, who received the payment and how much was paid at every point in time.

Benefits of Polaris collect

  • Payments can be made at any Polaris Bank branch, via our VULTe app or via our internet banking platform.
  • Ability to view reports and ascertain payments made online real-time.
  • Instant value/credit to your designated Polaris Bank Account for all transactions done.
  • Prompt notification for successful payments.

Steps for Onboarding on the Collection Platforms 

  • RMs should avail the registration forms to the customer to fill and sign appropriately.
  • The customer’s signature on the form should be Signature verified.


This is a solution designed to allow Merchants collect payments from customers through the branches of eTranzact member banks.

The solution makes it possible for the Merchant to take advantage of the eTranzact network to consolidate collections into a single account from multiple banks. With this facility, merchants can collect money from their customers from any location, and have money value routed into bank accounts specified by them.

Benefits of Payoutlet

  • Seamless Connectivity & Centralized Deployment Payoutlet 2.0- provides a central deployment process, providing our partners with a seamless connectivity experience, this process also ensures a quicker issue resolution mechanism, thereby improving service delivery. 
  • Refreshed User Experience- the platform provides an easy onboarding and payment experience for its users, with full control of their respective assigned privileges.
  • Reporting & Analytics Payoutlet- provides secure reporting functionality, ranging from commission breakdown, settlement records, and revenue performance analytics across contributing merchants on the platform
  • Open APIs- The platform provides its API as a service and a method of connectivity for its partners. It enables real-time validation and processing of various merchant collection schemes (s) from the hosting application of the integrated partner
  • Robust Collections Catalogue- The robust solution is to enhance collections, such as government institutions, corporate organizations, schools, religious houses, and non-governmental organizations (NGOs). This is also inclusive of our utility payment service, which enables users to pay for electricity, internet services, housing and various subscription services
  • Security- The platform is integrated with eTranzact s fraud service, which flags and ensures zero tolerance for suspected transactions. Other security features provided are secure authentication tokens (OTP, 2FA, Domain auth), password management, card encryption and tokenization, and maker-checker work flows.

Flow Process

  • Merchants Registration A merchant registers with eTranzact for the PayOutlet service, upon registration an account number is generated for the merchant. This account is used for subsequent transaction on the eTranzact platform.
  • Merchants Collection Setup The Merchant then sets up all its products and services for which payment can be collected at the bank. Setup processes is/ can be done on behalf of the merchant by an eTranzact Technical personnel
  • Merchant Activation Upon confirmation of registration and setup, the merchant account is activated for cash collection; activation makes merchant available globally for collection of the eTranzact platform.
  • Customer Payment Customer walks into any eTranzact member bank, teller fills request for payment online using the eTranzact Console.
  • Payment Routing Collection made at the various branches is routed through the eTranzact server at the bank’s head office. Collection at designated point is updated real time into merchant account at any of the eTranzact participating bank.
  • Merchant Reporting Merchant can look up details of transaction through the central reporting scheme on the eTranzact central office


eTranzact PayOutlet is deployed as a web-based payment application to the participating bank. Customers of the merchant can walk into any eTranzact member bank to request for cash payment into merchant account. The bank teller fills request for payment online on the PayOutlet Web application.

  • Customer walks into any eTranzact participating Bank
  • Teller fills in Cash/Cheque transaction for Subscriber payment
  • Authorizer The cash officer or authorizer approves payment transactions above authorization limit of the Teller
  • Merchant is provided with confirmation of payment transaction into his account

To be onboarded on the collection platforms, send an email to RC&FTeamLeaders@Polarisbanklimited.com

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