Polaris Bank Fraud Knowledge Base

How to Report Phishing and Email scams

Phishing is a scam involving fraudulent or suspicious emails and fake websites. Fraudsters also known as phishers send these fraudulent emails which appear to come from the Bank to customers requesting them to update their personal information and account details. These emails usually contain links to fake websites that are an imitation of the Bank’s website. The fraudsters encourage customers to share their personal information by using clever and compelling language, such as an urgent need for you to update your information immediately to avoid account restrictions or closure or asking you to invest in some venture that the Bank is sponsoring. Once obtained, your personal information can be used to perform fraud on your account. For samples of such fraudulent emails, please click here… Please do not respond to any email, SMS or call requesting for your personal information including bank account numbers, PIN, password and debit/credit card details. These emails may be part of a phish scam conducted by fraudsters to capture your information and commit fraud on your account. Never open attachments, click links, or respond to emails from suspicious or unknown senders. If you receive any communication which you are unsure about its authenticity, please forward such communication to yescenter@polarisbanklimited.com or call the Fraud helpdesk on 01-2799500.

How to protect yourself from fraud

At Polaris Bank, we take great care to protect the privacy and confidentiality of your personal information from misuse, loss, unauthorized access and disclosure. As a bank customer, you may be seen as a potential target for fraudulent activities. However with adequate information, you can take some simple steps to protect yourself from becoming a victim of fraud.